Wrapping Machine Puts Customer Service in an All-New Package
Quality improvement exists on a continuum; think of it as a never-ending marathon, in which the finish line is constantly being moved. Customer service is much the same way.
It’s a moving target you’re always trying to hit with a greater degree of accuracy. In other words, it is something you can always do better. It doesn’t matter where the idea comes from – whether it’s the byproduct of a fierce competitor or a suggestion from one of your employees – the outcome is often felt from the production floor to the loading dock until the moment your product arrives at the customer’s door.
Westfield Steel’s own Paul Edwards engineered the assembly of the orbital stretch film wrapping machine. He managed the build from our own raw materials and innovative fabrication work. The new orbital stretch film wrapper is helping us improve our customer service and reducing labor costs. The concept for the machine was developed in March of 2010. We first looked at used equipment, and then we focused on applying the configuration for use with our forklifts. Design started in June and the wrapper was completed by August.
Our finished parts pallets are now more secure and attractive. The packaging is much tighter, making even the heaviest of loads easier – and safer – to handle. The industrial film we use, and how it wraps, gives the customer a complete package, helps protect the finished parts from rain and snow, and arrives with a quality look.
This wrapping machine is not new to packaging pallets, but our use of it at Westfield Steel illustrates our commitment to improve customer service.
When we deliver the final product, we want our customers to know that we are working for their business every day.